Privacy Policy
Last updated: 21 June 2026
1. Who we are
Boiler Service Bristol Ltd (“we”, “us”, “our”) is a Gas Safe registered boiler servicing and repair company based in Bristol, UK. Our registered address is 42 Gas Lane, Bristol BS2 0QJ.
2. What data we collect
We collect and process only the personal data necessary to provide our services:
- Contact information: Your name, address, phone number, and email address.
- Property details: Your property address, boiler make and model, and service history.
- Payment information: We do not store card details. Payments are processed through our secure payment provider.
- Website data: IP address, browser type, and pages visited (via cookies and analytics).
3. How we use your data
We use your personal data to:
- Provide boiler servicing, repair, and installation services
- Issue gas safety certificates and service records
- Send appointment reminders and service due notifications
- Respond to enquiries and provide quotes
- Comply with legal obligations (Gas Safe regulations, HMRC)
We do not sell your data to third parties. We do not use your data for marketing purposes unless you have explicitly opted in.
4. Legal basis for processing
Under UK GDPR, we process your data on the following legal bases:
- Contract: Processing necessary to fulfil our service contract with you
- Legal obligation: Gas Safe regulations require us to maintain service records
- Legitimate interests: Running our business, preventing fraud, and ensuring safety
- Consent: Where you have explicitly agreed to marketing communications
5. How we share your data
We share your data only when necessary:
- Gas Safe Register: We may share your details for registration and complaint handling
- Payment processors: Secure payment providers process your transactions
- Insurance providers: In the event of an insurance claim
- Legal authorities: If required by law or court order
6. Data retention
We retain your personal data for as long as necessary:
- Service records: 2 years (Gas Safe requirement)
- Financial records: 6 years (HMRC requirement)
- Marketing data: Until you withdraw consent
After these periods, your data is securely deleted or anonymised.
7. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Request erasure of your data ("right to be forgotten")
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at hello@boilerservicebristol.co.uk or call 0117 230 4471.
8. Cookies and analytics
Our website uses essential cookies to function and analytics cookies to understand how visitors use our site. We do not use tracking cookies for advertising.
You can manage cookie preferences through your browser settings.
9. Data security
We implement appropriate technical and organisational measures to protect your data, including:
- Encrypted data storage
- Secure access controls
- Regular security assessments
- Staff training on data protection
10. Contact us
If you have any questions about this privacy policy or how we handle your data, please contact us:
Boiler Service Bristol Ltd
42 Gas Lane, Bristol BS2 0QJ
Email: hello@boilerservicebristol.co.uk
Phone: 0117 230 4471